This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Firefox crashes

Jacques-Van-Damme
Jacques-Van-Damme
more options

Firefox does not start up: every time Mozilla crash reporter: 'We are sorry', firefox crashed.

Crash-ID: bp-fdf6d4f7-9f62-4eb0-939b-c19232151004

Firefox does not start up: every time Mozilla crash reporter: 'We are sorry', firefox crashed. Crash-ID: bp-fdf6d4f7-9f62-4eb0-939b-c19232151004

Ŋuɖoɖo si wotia

hi, looking at this report, it looks like it may be caused by external software on the computer. please go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.

Xle ŋuɖoɖo sia le goya me 👍 1

All Replies (2)

philipp
philipp
  • Moderator
more options

Ɖɔɖɔɖo si wotia

hi, looking at this report, it looks like it may be caused by external software on the computer. please go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.

Jacques-Van-Damme
Jacques-Van-Damme Biabia la
more options

Thanks, Philipp, worked immediately!

Jacques