This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird erroneous login error message but login is correct and works

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 16 views
  • Nuɖoɖo mlɔetɔ Matt

more options

Every time I log into Thunderbird for one of my email accounts or send an email, I get an error message saying "login to server (server name) failed: retry, enter new password, cancel." My password is correct. When I click cancel, I receive new emails and can write & send new emails. When I hit send, I get the same error message i got on login, but when I click "cancel", the email does get sent & the recipient gets it. The message does not go into my sent folder, however, even though it is set to.

I have 5 other email accounts by the same mail server and they have the same settings, but they do not get the same error message. What could it be? I have updated Thunderbird, erased all the passwords and re-entered them, I have checked and rechecked the server settings. What could cause this 1 account to generate this erroneous error message? I am using Thunderbird version 38.3.0.5749 win 7 pro 64 bit Thanks, RG

Every time I log into Thunderbird for one of my email accounts or send an email, I get an error message saying "login to server (server name) failed: retry, enter new password, cancel." My password is correct. When I click cancel, I receive new emails and can write & send new emails. When I hit send, I get the same error message i got on login, but when I click "cancel", the email does get sent & the recipient gets it. The message does not go into my sent folder, however, even though it is set to. I have 5 other email accounts by the same mail server and they have the same settings, but they do not get the same error message. What could it be? I have updated Thunderbird, erased all the passwords and re-entered them, I have checked and rechecked the server settings. What could cause this 1 account to generate this erroneous error message? I am using Thunderbird version 38.3.0.5749 win 7 pro 64 bit Thanks, RG

rgavelis trɔe

All Replies (1)

more options

what mail provider? It actually sounds like to usual poor service being offered over at the re-badged Hotmail.