Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

How do I stop that "Get firefox on your iOS and Android devices [Get it now]" message that pops up all the time?

  • 2 ŋuɖoɖowo
  • 7 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ user633449

unhappy user 99
unhappy user 99
more options

After closing it, it keeps coming back constantly. I'd show a screenshot but it wouldn't upload.



edited by a moderator to conform to the Forum Rules and Guidelines

After closing it, it keeps coming back constantly. I'd show a screenshot but it wouldn't upload. ''edited by a moderator to conform to the [https://support.mozilla.org/en-US/kb/forum-rules-and-guidelines Forum Rules and Guidelines]''

the-edmeister trɔe

All Replies (2)

NoahSUMO
NoahSUMO
  • Top 25 Contributor
  • Moderator
more options

Sorry, this is a message from the Heartbeat feature. It's experiencing a bug right now. Best to disable it so you can get some immediate relief.

To disable Heartbeat: Open about:config in a tab then search for browser.selfsupport.url and double-click it & set it to a blank value.

Then restart Firefox for the change to take effect.

Again, sorry you had to deal with those constant popups.

user633449
user633449
more options

Hey folks. The bug has been fixed in Heartbeat and you should not see the prompt anymore. While I can understand that it was annoying, I would not suggest disabling the browser.selfsupport.url feature permanently.

Heartbeat is the main conduit we have for communicating with our users. Based on the responses we get to our ongoing Heartbeat research programs we are changing the future of Firefox. We are committed to building products for our USERS. The only way for us to do this is to communicate with our awesome user base on a regular basis.

So please consider turning Heartbeat back on now that the issue has been fixed. If you see a Heartbeat prompt asking you for feedback, please considering replying. We want to hear from you!