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it is refusing to load any website

  • 1 ŋuɖoɖo
  • 4 masɔmasɔ sia le wosi
  • 6 views
  • Nuɖoɖo mlɔetɔ FredMcD

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it will refuse to load even if you are connect to wifi

it will refuse to load even if you are connect to wifi

Ŋuɖoɖo si wotia

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

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Ɖɔɖɔɖo si wotia

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}