Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

office365 imap subscribe folders list is incomplete

  • 4 ŋuɖoɖowo
  • 2 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ Matt

gmgo
gmgo
more options

Hello,

I setup an IMAP account on Thunderbird 38.5.1 client on Windows 7 64-bit, to access office365.com email.

Problem is when I right click on account and select "Subscribe..." option, the displayed list is not matching the full hierarchy I defined on server side, many folders are not displaying the contained subfolders.

Using refresh option doesn't help, the option "servers supports folders that contein subfolders" is already selected.

I did already lower "maximmum number of connections to cache" to 1, and this also doesn't help.

When I do the same client configuration using Evolution client on Linux, and I define the account as "IMAP+" , I do not see the problem, I can see the complete folders hierarchy to subscribe to.

I did also a complete account delete (including data directory below imapmail) and recreate from scratch, but the issue still appears.

How to fix this behavior ?

Thanks

Regards

Giorgio

Hello, I setup an IMAP account on Thunderbird 38.5.1 client on Windows 7 64-bit, to access office365.com email. Problem is when I right click on account and select "Subscribe..." option, the displayed list is not matching the full hierarchy I defined on server side, many folders are not displaying the contained subfolders. Using refresh option doesn't help, the option "servers supports folders that contein subfolders" is already selected. I did already lower "maximmum number of connections to cache" to 1, and this also doesn't help. When I do the same client configuration using Evolution client on Linux, and I define the account as "IMAP+" , I do not see the problem, I can see the complete folders hierarchy to subscribe to. I did also a complete account delete (including data directory below imapmail) and recreate from scratch, but the issue still appears. How to fix this behavior ? Thanks Regards Giorgio

All Replies (4)

gmgo
gmgo Biabia la
more options

While the re-created account data are syncing, I did setup another Thunderbird install, this time on Linux (Fedora 22 x86_64) it is version 38.4 Fedora 22 x86_64 package.

And I see first time I go to subscribe folders, I see the complete hierarchy and can select all what I need.

The behavior is : going back into other setup on Windows 7, and going again into "Subscribe..." , I see now the complete hierarchy here too.

So it seems a newer install / account setup from a different client system, can trigger the folders hierarchy info presented to IMAP subscribe to be refreshed.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

So you are saying there is a bug in Office 365?

Matt trɔe

gmgo
gmgo Biabia la
more options

It doesn't seem a bug, because at the end I can get the complete hierarchy.

However this seems the workaround, also after I modified again my folders hierarchy, and got a first time a not complete subscribed folder tree, just setting up an IMAP account from scratch on a different system, I was able to get the complete hierarchy on the original system too.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

well to me that is a bug in office 365. The site fails to perform as advertised unless you jump through an arcane workaround. That is a bug.