This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Firefox crashes

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 6 views
  • Nuɖoɖo mlɔetɔ philipp

zbgorman
zbgorman
more options

I installed the latest version of Firefox 43.0.4 and every time i try to open it, i receive a Crash Report. Even in Safe mode, and refreshing Firefox, and uninstalling and reinstalling.

Crash ID: bp-885ef2af-a7d0-46fd-87a7-34feb2160125

I installed the latest version of Firefox 43.0.4 and every time i try to open it, i receive a Crash Report. Even in Safe mode, and refreshing Firefox, and uninstalling and reinstalling. Crash ID: bp-885ef2af-a7d0-46fd-87a7-34feb2160125

Ŋuɖoɖo si wotia

hi zbgorman, thanks for providing a crash id - unfortunately this crash may be caused by websense endpoint security software that is running on a device. websense has released an updated version (8.1.2224) which may address the issue.

in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (1)

philipp
philipp
  • Moderator
more options

Ɖɔɖɔɖo si wotia

hi zbgorman, thanks for providing a crash id - unfortunately this crash may be caused by websense endpoint security software that is running on a device. websense has released an updated version (8.1.2224) which may address the issue.

in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/