Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox download never finishes

  • 3 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ rebecca73

more options

I have Windows 10 and am using Internet Explorer as my web browser. I have tried several times to install Firefox, but it runs forever and never installs. I've had Firefox on other computers and have never had an issue with the install. Can someone tell me what I need to do?

I have Windows 10 and am using Internet Explorer as my web browser. I have tried several times to install Firefox, but it runs forever and never installs. I've had Firefox on other computers and have never had an issue with the install. Can someone tell me what I need to do?

Ŋuɖoɖo si wotia

hello rebecca, please see if it is working correctly with the full installer instead that can be obtained from https://www.mozilla.org/firefox/all/

Xle ŋuɖoɖo sia le goya me 👍 1

All Replies (3)

more options

Ɖɔɖɔɖo si wotia

hello rebecca, please see if it is working correctly with the full installer instead that can be obtained from https://www.mozilla.org/firefox/all/

more options

It is possible that security software (anti-virus, firewall) is causing problems. Try to disable security software temporarily to see if that makes a difference.

more options

rebecca73 said Thank you Philipp! I went to the link you posted and downloaded for just "Windows" and not for the "Windows 64". Downloaded perfectly that time. I appreciate your help because now I have my Firefox back!!