This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox download blocked by "Group policy".

more options

I was having a lot of problems with firefox (crashing, slowness, etc.), So, I uninstalled it with the intention of re-installing it. When I tried to re-install it, the install was blocked by "Group policy". Please note that that I am the only computer on my network. (I am a newbie). I checked to see if there is a Group Policy installed on my computer: there is none. I downloaded firefox several times before this group policy issue cropped up, and it installed perfectly. Thanks for your help, Rich.........

I was having a lot of problems with firefox (crashing, slowness, etc.), So, I uninstalled it with the intention of re-installing it. When I tried to re-install it, the install was blocked by "Group policy". Please note that that I am the only computer on my network. (I am a newbie). I checked to see if there is a Group Policy installed on my computer: there is none. I downloaded firefox several times before this group policy issue cropped up, and it installed perfectly. Thanks for your help, Rich.........

All Replies (1)

more options

Did your downloaded file contain the word "stub"? That installer connects back to Mozilla for additional files, which may be blocked on some systems.

Could you try using the "full" or "offline" installer? On the following page, scroll down to your preferred language:

https://www.mozilla.org/firefox/all/

For maximum plugin compatibility, choose the 32-bit version.


Now... it's also possible that you have or had a malware infection that is affecting your use of your system and changing system settings. If you haven't swept for malware, please supplement your regular security software with the free scanning/cleaning tools listed in our support article: Troubleshoot Firefox issues caused by malware. If Windows won't let you run those, either, it might be time to head over to a specialized malware cleanup forum for expert assistance. The support article lists a few choices along those lines.