This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Firefox crashes

  • 2 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 4 views
  • Nuɖoɖo mlɔetɔ sdsteve

sdsteve
sdsteve
more options

I can't update firefox beyond version 43.0.4. I've tried at least two different versions, including the current one. It installs, and then immediately goes to the crash window. I've tried installing as an administrator, no difference.

My home computer is fine on the newest version, but this is my work computer. I've installed at least two different versions newer than 43.0.4 and they just won't run at all. At best I get a window saying it failed to restore my open tabs, but within seconds that disappears and I'm left with the little crash window. Safe mode does the same thing.

The last two Crash ID's, most recent safe mode, previous not safe mode, are Crash ID: bp-18f75d98-ba6d-4aa6-ad05-edfb12160405 and Crash ID: bp-e92507c7-996c-4ea7-af63-ea5c92160405

I'm submitting this using Chrome because Firefox is broken.

However, as I have done quite a few times now, I expect it to successfully install and run from the 43.0.4 version installer.

I can't update firefox beyond version 43.0.4. I've tried at least two different versions, including the current one. It installs, and then immediately goes to the crash window. I've tried installing as an administrator, no difference. My home computer is fine on the newest version, but this is my work computer. I've installed at least two different versions newer than 43.0.4 and they just won't run at all. At best I get a window saying it failed to restore my open tabs, but within seconds that disappears and I'm left with the little crash window. Safe mode does the same thing. The last two Crash ID's, most recent safe mode, previous not safe mode, are Crash ID: bp-18f75d98-ba6d-4aa6-ad05-edfb12160405 and Crash ID: bp-e92507c7-996c-4ea7-af63-ea5c92160405 I'm submitting this using Chrome because Firefox is broken. However, as I have done quite a few times now, I expect it to successfully install and run from the 43.0.4 version installer.

All Replies (2)

philipp
philipp
  • Moderator
more options

hi, unfortunately this crash may be caused by websense endpoint security software that is running on a device. please make sure that all its components are up-to-date. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue again. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/

sdsteve
sdsteve Biabia la
more options

Thanks very much. That's probably the problem - we do have Websense something or other AP-ENPOINT DLP running. I'm still baffled why it won't let newer versions run but it's ok with my running and installing, repeatedly, 43.0.4.