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How do I get back my folders and e-mails that were stored, they disappeard when yousent the message last week to pick another carrier

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  • Nuɖoɖo mlɔetɔ user01229325

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I had several e-mails that I was keeping and several folders that I had put e-mails in and they disappeared when someone sent me a e-mail to change my e-mail carrier.

I had several e-mails that I was keeping and several folders that I had put e-mails in and they disappeared when someone sent me a e-mail to change my e-mail carrier.

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No one is going to send you an email to change providers. If you added a new provider and deleted the old account then yes the old folders are removed. You removed the account. Follow this article to see if you can recover the old account.

http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Recover_Deleted_Account