This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Why does facebook load as gibberish?

  • 3 ŋuɖoɖowo
  • 29 masɔmasɔ sia le wosi
  • 3 views
  • Nuɖoɖo mlɔetɔ FredMcD

SergeSelkie
SergeSelkie
more options

Facebook will load for the login screen but regardless of who logs in the new page loads as nothing but random text and gibberish. Copy and pasted sample: ‡??䯟«þ÷çËz{Aê@Z1â:g̨“p?è& ±‰Žåıä_?¶ðßd?Ú?´·?U…%E?ü¾@v>Ã?ÿc8ñ?ØÔÂE-?½=¬âŠ³›Ý|Øx. The whole page is filled with endless gibberish as listed above. However using the default windows 10 internet explorer facebook will load just fine without any problems.

I have tried the following: -clearing cookies and cashe (and all history for Everything setting) -using the troubleshooting to refresh firefox -uninstalling and reinstalling firefox -attempted to run in safe mode -running with our internet security disabled (kaspersky)

None of those have made any difference. What is truely puzzling is the same event occurred a day before and a clear cookies and cashe followed by a system restart fixed it over night but it returned the next day.

Facebook will load for the login screen but regardless of who logs in the new page loads as nothing but random text and gibberish. Copy and pasted sample: ‡䯟«þ÷çËz{Aê@Z1â:g̨“pè& ±‰Žåıä_¶ðßdÚ´·U…%Eü¾@v>Ãÿc8ñØÔÂE-½=¬âŠ³›Ý|Øx. The whole page is filled with endless gibberish as listed above. However using the default windows 10 internet explorer facebook will load just fine without any problems. I have tried the following: -clearing cookies and cashe (and all history for Everything setting) -using the troubleshooting to refresh firefox -uninstalling and reinstalling firefox -attempted to run in safe mode -running with our internet security disabled (kaspersky) None of those have made any difference. What is truely puzzling is the same event occurred a day before and a clear cookies and cashe followed by a system restart fixed it over night but it returned the next day.

Ŋuɖoɖo si wotia

re: the-edmeister Firefox 44+ accepts a new kind of encoding (compression) called Brotli for secure connections and Facebook turned on Brotli encoding last night. Kapsersky doesn't know about this encoding and strips it from the HTTP response headers if you have "Inject script" checked in Kapsersky Settings -> Additional -> Network -> Traffic Processing https://forum.kaspersky.com/index.php?s=bbdfcf797a91bc90230472c52c4b103e&showtopic=351027

Xle ŋuɖoɖo sia le goya me 👍 7

All Replies (3)

FredMcD
FredMcD
more options

Ɖɔɖɔɖo si wotia

re: the-edmeister Firefox 44+ accepts a new kind of encoding (compression) called Brotli for secure connections and Facebook turned on Brotli encoding last night. Kapsersky doesn't know about this encoding and strips it from the HTTP response headers if you have "Inject script" checked in Kapsersky Settings -> Additional -> Network -> Traffic Processing https://forum.kaspersky.com/index.php?s=bbdfcf797a91bc90230472c52c4b103e&showtopic=351027

SergeSelkie
SergeSelkie Biabia la
more options

Opened the following Kapsersky Settings -> Additional -> Network -> Traffic Processing but there was no option labeled Traffic Processing but upon clicking the link found that it's been updated to something about scanning encrypted connections. Disabled as suggested and now facebook loads perfectly. Thank you for your time and help FredMcD

FredMcD
FredMcD
more options

Glad to help. Safe Surfing.