Firefox crashes
Report ID bp-73ad1917-28ac-4c25-abf6-886a32160531 5/31/2016 raw dump: { "crash_info": { "address": "0x0", "crashing_thread": 0, "type": "EXCEPTION_ACCESS_VIOLATION_READ" }, "crashing_thread": { "frames": [ { "frame": 0, "offset": "0x6d507c4", "registers": { "eax": "0xffffff81", "ebp": "0x002904dc", "ebx": "0x00000000", "ecx": "0xffffff88", "edi": "0x00000000", "edx": "0x0a1084d8", "efl": "0x00210246", "eip": "0x06d507c4", "esi": "0x00000000", "esp": "0x00290450" }, "trust": "context" }, { "frame": 1, "offset": "0x3f2c0967", "trust": "frame_pointer" }, { "file": "hg:hg.mozilla.org/releases/mozilla-release:js/src/jit/BaselineJIT.cpp:e8bb3550be0f", "frame": 2, "function": "EnterBaseline", "function_offset": "0x23f", "line": 126, "module": "xul.dll", "module_offset": "0x1f14df", "offset": "0x62e114df", "trust": "frame_pointer" }, { "file": "hg:hg.mozilla.org/releases/mozilla-release:js/src/jit/BaselineJIT.cpp:e8bb3550be0f", "frame": 3, "function": "js::jit::EnterBaselineMethod(JSContext *,js::RunState &)", "function_offset": "0x64", "line": 157, "module": "xul.dll", "module_offset": "0x1f106f", "offset": "0x62e1106f", "trust": "cfi_scan" }, { "file": "hg:hg.mozilla.org/releases/mozilla-release:js/src/vm/Interpreter.cpp:e8bb3550be0f", "frame": 4, "function": "js::RunScript(JSContext *,js::RunState &)", "function_offset": "0x13a", "line": 696, "module": "xul.dll", "module_offset": "0x6dac5a", "offset": "0x632fac5a", "trust": "cfi" }, { "file": "hg:hg.mozilla.org/releases/mozilla-release:js/src/vm/Interpreter.cpp:e8bb3550be0f", "frame": 5, "function": "js::Invoke(JSContext *,JS::CallArgs const &,js::MaybeConstruct)", "function_offset": "0x180", "line": 783, "module": "xul.dll", "module_offset": "0x1c3ba0", "offset": "0x62de3ba0", "trust": "cfi" }, { "file": "hg:hg.mozilla.org/releases/mozilla-release:js/src/jit/BaselineIC.cpp:e8bb3550be0f", "frame": 6, "function": "js::jit::DoCallFallback", "function_offset": "0x3c1", "line": 8900, "module": "xul.dll", "module_offset": "0x22b331", "offset": "0x62e4b331", "trust": "cfi" }, { "frame": 7, "offset": "0x3f2c15d0", "trust": "cfi" }, { "frame": 8, "offset": "0x10344537", "trust": "frame_pointer" }, { "frame": 9, "offset": "0x3f2c0967", "trust": "frame_pointer" } ], "threads_index": 0, "total_frames": 78 }, "largest_free_vm_block": "0x22c50000", "main_module": 0, "modules": [ { "base_addr": "0x13e0000", "code_id": "56722C0F63000", "debug_file": "firefox.pdb", "debug_id": "2F81E4E2DE2B4975BC13B3EB8C9EC18B2", "end_addr": "0x1443000", "filename": "firefox.exe", "version": "43.0.1.5828" }, { "base_addr": "0x62c20000", "code_id": "567239D125a2000", "debug_file": "xul.pdb", "debug_id": "F12F09D85809432BB661AE437A8CB0B52", "end_addr": "0x651c2000", "filename": "xul.dll", "loaded_symbols": true, "symbol_disk_cache_hit": true, "symbol_url": "https://s3-us-west-2.amazonaws.com/org.mozilla.crash-stats.symbols-public/v1/xul.pdb/F12F09D85809432BB661AE437A8CB0B52/xul.sym", "version": "43.0.1.5828" }, { "base_addr": "0x66a80000", "code_id": "4A5BDAAA20e000", "debug_file": "msmpeg2vdec.warbird.pdb", "debug_id": "669C9D5E982C43DB9CEEE3821AEFB9692", "end_addr": "0x66c8e000", "filename": "msmpeg2vdec.dll", "version": "6.1.7140.0" }, { "base_addr": "0x66c90000", "code_id": "4A5BDAA8f1000", "debug_file": "msmpeg2adec.warbird.pdb", "debug_id": "CB1D185A72094604BEC7B73C2FAD5BFF2", "end_addr": "0x66d81000", "filename": "msmpeg2adec.dll", "version": "6.1.7140.0" }, { "base_addr": "0x66d90000", "code_id": "4A5BDA2B30b000", "debug_file": "mf.pdb", "debug_id": "2937C674291E484FA338CE3EB2021C412", "end_addr": "0x6709b000", "filename": "mf.dll", "version": "12.0.7600.16385" }, { "base_addr": "0x67510000", "code_id": "4A5BDA0A109000", "debug_file": "DWrite.pdb", "debug_id": "1CD85F8C5C6A4CADAAF184A181D1E3261", "end_addr": "0x67619000", "filename": "DWrite.dll", "version": "6.1.7600.16385" }, { "base_addr": "0x67620000", "code_id": "56721C85a1a000", "debug_file": "", "debug_id": "", "end_addr": "0x6803a000", "filename": "icudt55.dll", "version": "55.1.0.0" }, { "base_addr": "0x68040000", "code_id": "56721B14df000", "debug_file": "icuuc55.pdb", "debug_id": "8F56FBBA575C4261B0F0C2517D35A4D11", "end_addr": "0x6811f000", "filename": "icuuc55.dll", "version": "55.1.0.0" }, { "base_addr": "0x68120000", "code_id": "56721BD413c000", "debug_file": "icuin55.pdb", "debug_id": "4B9F4D331C8348FD83FFBCE0E8F752921", "end_addr": "0x6825c000", "filename": "icuin55.dll", "version": "55.1.0.0" }, { "base_addr": "0x68260000", "code_id": "56722C11b2000", "debug_file": "lgpllibs.pdb", "debug_id": "613B4143D6B44A29ADD2C163FBE66B542", "end_addr": "0x68312000", "filename": "lgpllibs.dll", "version": "43.0.1.5828" }, { "base_addr": "0x68320000", "code_id": "56722C271a4000", "debug_file": "nss3.pdb", "debug_id": "039454F7BD1D4F7388F323E30BA3958C2", "end_addr": "0x684c4000", "filename": "nss3.dll", "loaded_symbols": true, "symbol_disk_cache_hit": true, "symbol_url": "https://s3-us-west-2.amazonaws.com/org.mozilla.crash-stats.symbols-public/v1/nss3.pdb/039454F7BD1D4F7388F323E30BA3958C2/nss3.sym", "version": "43.0.1.5828" }, { "base_addr": "0x684d0000", "code_id": "524F7CE6ee000", "debug_file": "msvcr120.i386.pdb", "debug_id": "16F5E2EF340A453ABC8B8F67DC6FD8082", "end_addr": "0x685be000", "filename": "msvcr120.dll", "loaded_symbols": true, "symbol_disk_cache_hit": true, "symbol_url": "https://s3-us-west-2.amazonaws.com/org.mozilla.crash-stats.symbols-public/v1/msvcr120.i386.pdb/16F5E2EF340A453ABC8B8F67DC6FD8082/msvcr120.i386.sym", "version": "12.0.21005.1" }, { "base_addr": "0x69c60000", "code_id": "4A5BDAEB6f000", "debug_file": "ntshrui.pdb", "debug_id": "3C49A142389845178CBB53FAFE3FF9CD2", "end_addr": "0x69ccf000", "filename": "ntshrui.dll", "version": "6.1.7600.16385" }, { "base_addr": "0x6abc0000", "code_id": "4A5BDA547a000", "debug_file": "EVR.pdb", "debug_id": "87068DD9B279420DB3C207DC60F1628B2", "end_addr": "0x6ac3a000", "filename": "evr.dll", "version": "6.1.7600.16385" }, { "base_addr": "0x6ada0000", "code_id": "4A5BDA0C9000", "debug_file": "linkinfo.pdb", "debug_id": "C59792ACF0F34EC89B922F50152D26F72", "end_addr": "0x6ada9000", "filename": "linkinfo.dll", "version": "6.1.7600.16385" }, { "base_addr": "0x6ae00000", "code_id": "4A5BDA5516f000", "debug_file": "ExplorerFrame.pdb", "debug_id": "0994A674588741B7B2E3F5C3F1C09AF62", "end_addr": "0x6af6f000", "filename": "explorerframe.dll", "version": "6.1.7600.16385" }, { "base_addr": "0x6b250000", "code_id": "4A5BDB116000", "debug_file": "SensApi.pdb", "debug_id": "1F9BBFCBF7A9451B89A51771CA4C47DB2", "end_addr": "0x6b256000", "filename": "SensApi.dll", "version": "6.1.7600.16385" }, { "base_addr": "0x6be70000", "code_id": "4A5BDACA3c000", "debug_file": "pdh.pdb", "debug_id": "F2737DEC26BD442F9B8C243E311386E82", "end_addr": "0x6beac000", "filename": "pdh.dll", "version": "6.1.7600.16385" }, { "base_addr": "0x6d340000", "code_id": "56721DBC6a000", "debug_file": "nssckbi.pdb", "debug_id": "477EB8B20302489EAFEED1C142DC36B51", "end_addr": "0x6d3aa000", "filename": "nssckbi.dll", "version": "2.5.0.0" }, { "base_addr": "0x6db40000", "code_id": "4A5BD9B2eb000", "debug_file": "dbghelp.pdb", "debug_id": "44CEF9DBD9F04BB08B6DD16C1D8EA04B2", "end_addr": "0x6dc2b000", "filename": "dbghelp.dll", "loaded_symbols": true, "symbol_disk_cache_hit": true, "symbol_url": "https://s3-us-west-2.amazonaws.com/org.mozilla.crash-stats.symbols-public/v1/dbghelp.pdb/44CEF9DBD9F04BB08B6DD16C1D8EA04B2/dbghelp.sym", "version": "6.1.7600.16385" }, { "base_addr": "0x6e090000", "code_id": "4A5BBFD1b000", "debug_file": "cscapi.pdb", "debug_id": "3D7C1EEDC26B43C6B4CFD2BBF8EE08CB2", "end_addr": "0x6e09b000", "filename": "cscapi.dll", "version": "6.1.7600.16385" }, { "base_addr": "0x6e110000", "code_id": "4A5BDAF612000", "debug_file": "pnrpnsp.pdb", "debug_id": "D02619BD04DB444D9215D3CE9D69F1062", "end_addr": "0x6e122000", "filename": "pnrpnsp.dll", "version": "6.1.7600.16385" }, { "base_addr": "0x6e130000", "code_id": "4A5BDA6D10000", "debug_file": "NapiNSP.pdb", "debug_id": "35D1FB446B064C3C84108202E55B284A2", "end_addr": "0x6e140000", "filename": "NapiNSP.dll", "version": "6.1.7600.16385" }, { "base_addr": "0x6e140000", "code_id": "4A5BDB448000", "debug_file": "winrnr.pdb", "debug_id": "45F8B97B128548D788289C58E8C5B3CA2", "end_addr": "0x6e148000", "filename": "winrnr.dll", "version": "6.1.7600.16385" }, { "base_addr": "0x6e9f0000", "code_id": "4A5BDAA05000", "debug_file": "msimg32.pdb", "debug_id": "13C89B70614E4E7FB1C677D443D15D182", "end_addr": "0x6e9f5000", "filename": "msimg32.dll", "version": "6.1.7600.16385" }, { "base_addr": "0x6f9f0000", "code_id": "56721DBD56000", "debug_file": "freebl3.pdb", "debug_id": "1D3E6F0682D249EB9D8B957DE8E78D1C1", "end_addr": "0x6fa46000", "filename": "freebl3.dll", "version": "3.20.1.0" }, { "base_addr": "0x6fdb0000", "code_id": "4A5BDB30f000", "debug_file": "wbemsvc.pdb", "debug_id": "61076D7341744BE18943A14A5E5B1E2B2", "end_addr": "0x6fdbf000", "filename": "wbemsvc.dll", "version": "6.1.7600.16385" }, { "base_addr": "0x70270000", "code_id": "4A5BDB3C4f000", "debug_file": "Wpc.pdb", "debug_id": "217D8704AEDC4F6EB5A6B93C78BCFE632", "end_addr": "0x702bf000", "filename": "Wpc.dll", "version": "1.0.0.1" }, { "base_addr": "0x702c0000", "code_id": "4A5BDB637000", "debug_file": "wsock32.pdb", "debug_id": "0AAE6683A7F540DFB265DCD12B7BD0FB2", "end_addr": "0x702c7000", "filename": "wsock32.dll", "version": "6.1.7600.16385" }, { "base_addr": "0x702e0000", "code_id": "4A5BDA6779000", "debug_file": "mscms.pdb", "debug_id": "EBAF30F62D9843DABE08CC66AF8FB7CC2", "end_addr": "0x70359000", "filename": "mscms.dll", "version": "6.1.7600.16385" }, { "base_addr": "0x70570000", "code_id": "4A5BDA0C83000", "debug_file": "dxgi.pdb", "debug_id": "4A1CA5EC045640D3BA7D60DDEE0B2FBF2", "end_addr": "0x705f3000", "filename": "dxgi.dll", "version": "6.1.7600.16385" }, { "base_addr": "0x717d0000", "code_id": "4A5BDB2Fa000", "debug_file": "wbemprox.pdb", "debug_id": "395F248F2C754D43B2
All Replies (3)
Sorry to hear about the crashes, and thank you for the report.
That crash involves the "just in time" JavaScript compiler, but there doesn't seem to be much information about what Firefox was trying to compile. Can you associate this problem with a particular website or particular type of content?
Does your Firefox list any other recent crash IDs? Note: we only need the bp- number and not the paste of details.
Problem is not with any particular site, even application is getting crash without surfing any thing too.
Are you crashing just on the built-in Firefox home page, or do you mean when Firefox tries to load your home page (or restore previous session windows and tabs)?
The JavaScript JIT compiler is disabled in Safe Mode, so you could try that temporarily, but it's not a solution because it also disables your extensions. To try it:
If Firefox is not running: Hold down the Shift key when starting Firefox.
If Firefox is running: You can restart Firefox in Safe Mode using either:
- "3-bar" menu button > "?" button > Restart with Add-ons Disabled
- Help menu > Restart with Add-ons Disabled
and OK the restart.
Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).
Any improvement? (More info: Diagnose Firefox issues using Troubleshoot Mode)