This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Trying to install in MacOS 10.11.5, I get an error message: "Can't open disk image. Protocol wrong type for socket."

  • 2 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 6 views
  • Nuɖoɖo mlɔetɔ jmccarty3

jmccarty3
jmccarty3
more options

The disk image file downloads and displays on the desktop as "Firefox 47.0.dmg" The disk image file does not open automatically. When the .dmg file is double clicked, a box with the above error message appears.

The disk image file downloads and displays on the desktop as "Firefox 47.0.dmg" The disk image file does not open automatically. When the .dmg file is double clicked, a box with the above error message appears.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to reload the DMG file. You can find the full version of the current Firefox release (47.0) in all languages and all operating systems here:

jmccarty3
jmccarty3 Biabia la
more options

I have reloaded the full version multiple times with the same result.