Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Lost the data

  • 3 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 6 views
  • Nuɖoɖo mlɔetɔ cor-el

Karan Prajapati
Karan Prajapati
more options

Change my password of mozilla, insert new password in desktop and lost data in desktop. But i have data in iphone, when i changed password in iphone, lost data in iphone too. what going this, Please check by your developer. Solved this issue, I need my data, Please give me solution.

Change my password of mozilla, insert new password in desktop and lost data in desktop. But i have data in iphone, when i changed password in iphone, lost data in iphone too. what going this, Please check by your developer. Solved this issue, I need my data, Please give me solution.

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
more options

Continuation of this support thread? https://support.mozilla.org/en-US/questions/1127777

Or is this something new that has happened since you started that other thread?

Could this "loss"have occurred when trying to fix that other problem?

Karan Prajapati
Karan Prajapati Biabia la
more options

its new happened in today, i lost my mozilla data in iphone

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Your iPhone loads its data from the Sync server instead of storing it on the device like a desktop computer. If you have changed the password of the Sync account then this data would have been wiped and thus the iPhone device can't load that previously stored data. It would have been better if you could have recovered the password via the iPhone and hadn't reset the password. Now your data is lost because you changed the password of the Sync account.