This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't update. It says contact admin., but I'm admin?

  • 2 ŋuɖoɖowo
  • 5 masɔmasɔ sia le wosi
  • 16 views
  • Nuɖoɖo mlɔetɔ cor-el

more options

Every time I open firefox it says to update (and it tries automatically). Each time it tries it says "Unable to Update...."you do not have the permission required to install...Please contact system administrator...etc. BUT--in settings I AM the System Administrator???

Every time I open firefox it says to update (and it tries automatically). Each time it tries it says "Unable to Update...."you do not have the permission required to install...Please contact system administrator...etc. BUT--in settings I AM the System Administrator???

Ŋuɖoɖo si wotia

If there a problem with updating or with the permissions then best is to download the full version and trash the currently installed Firefox application to do a clean reinstall.

Download a new copy of the Firefox application and save the Disk Image file to the desktop

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

Xle ŋuɖoɖo sia le goya me 👍 1

All Replies (2)

more options

If you have trouble with the upgrade, use this link; http://www.mozilla.org/en-US/firefox/all/

more options

Ɖɔɖɔɖo si wotia

If there a problem with updating or with the permissions then best is to download the full version and trash the currently installed Firefox application to do a clean reinstall.

Download a new copy of the Firefox application and save the Disk Image file to the desktop

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.