This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Trash folder does not show account contents in unified view

  • 9 ŋuɖoɖowo
  • 2 masɔmasɔ sia le wosi
  • 5 views
  • Nuɖoɖo mlɔetɔ Rick

more options

each account is listed under the "Trash" folder, but when I select "Trash" for the unified view, none of the messages contained in the individual accounts shows up in the Unified view panel.

each account is listed under the "Trash" folder, but when I select "Trash" for the unified view, none of the messages contained in the individual accounts shows up in the Unified view panel.

Ŋuɖoɖo si wotia

On the toolbar > Help > Troubleshooting Information -> Show Folder button to display the profile in explorer or finder. Close Thunderbird

open the mail folder Delete the folder smart mailboxes in the mail folder. Restart Thunderbird.

That will force the recreation of the whole unified folder settings.

Xle ŋuɖoɖo sia le goya me 👍 2

All Replies (9)

more options

Try this: Rebuilding the Global Database But also delete the file "panacea.dat" also.

This will rebuild Thunderbird's indexes for both the folders, and the e-mails in the folders.

more options

I deleted the file and TB indexed the Inbox and Sent, but did not re-index Trash.

more options

Did you delete the "panacea.dat" file also like I said?

more options

Right-click that unified view "Trash" folder and choose "Properties". See my screenshot below for what you should see.

Make sure that "Search Online" is selected, then click the "Choose" button.

In the window that comes up, make sure that "Trash" is check-marked for each account, including "Local Folders".

Click "OK" on that window, then "Update" on the previous window.

Quit Thunderbird and start it again.

more options

Thanks for your help! I think we're getting there. When I look at properties for that Unified Trash folder I get a different pop-up than I get for the other (Inbox, Sent) unified folders. The menu I get looks the same as I get for the sub-folders--it has two tabs, one "General Information" and one "Retention Policy". Your screenshot didn't make it to me, but by looking at the other Unified folders, I figured out what it looked like.

more options

Ɖɔɖɔɖo si wotia

On the toolbar > Help > Troubleshooting Information -> Show Folder button to display the profile in explorer or finder. Close Thunderbird

open the mail folder Delete the folder smart mailboxes in the mail folder. Restart Thunderbird.

That will force the recreation of the whole unified folder settings.

more options

Bingo! Thanks to you both.

more options

Bruce A. Johnson said

Try this: Rebuilding the Global Database But also delete the file "panacea.dat" also. This will rebuild Thunderbird's indexes for both the folders, and the e-mails in the folders.

Thanks to both you and dirigotwo for providing the answer! That fixed it on my machine The screenshot is interesting as it showed all messages. Something had changed mine to "Match all of the following". Thanks again!!!!!