This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

EMAIL ACCOUNT IS LOCKED, CANNOT ADD OR DELETE FOLDERS WITHIN

  • 6 ŋuɖoɖowo
  • 4 masɔmasɔ sia le wosi
  • 4 views
  • Nuɖoɖo mlɔetɔ AJWARREN

AJWARREN
AJWARREN
more options

I have two email accounts in TB. Next to each a small lock appears. I cannot add or delete folders in the account. How do I unlock?

I have two email accounts in TB. Next to each a small lock appears. I cannot add or delete folders in the account. How do I unlock?

Ŋuɖoɖo si wotia

Is this an IMAP account? Go to File-Subscribe Is the new folder there? If so subscribe to it.

Xle ŋuɖoɖo sia le goya me 👍 1

All Replies (6)

user01229325
user01229325
more options

The lock indicates the account uses a secure connection. It would have been there since you add the account to Thunderbird. What is keeping you from adding a folder

AJWARREN
AJWARREN Biabia la
more options

Thanks but answer is incomplete. What is keeping me from adding the folder is what?

user01229325
user01229325
more options

That is the question for you. What are you doing? What is not working?

AJWARREN
AJWARREN Biabia la
more options

Ah, sorry. I go to create new folder and enter the name of the new folder. When I close the command the folder does not appear in the list.

user01229325
user01229325
more options

Ɖɔɖɔɖo si wotia

Is this an IMAP account? Go to File-Subscribe Is the new folder there? If so subscribe to it.

AJWARREN
AJWARREN Biabia la
more options

That solved the problem. Many Thanks!