This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Firefox crashes (more than 50 users) 7 April

  • 2 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 23 views
  • Nuɖoɖo mlɔetɔ cor-el

denis.pasternak
denis.pasternak
more options

Hi, there was a problem and it is massive. After 7 April some users For some users, firefox crashe.

I tried to recreate the profile (remove old), but this can only help for a while. After 2-3 days, the problem repeats, but there are users, that has the problem solved in this way

Users are actively using the lastpass extension. But during this time, were two updates for it. And there are users who do not use the lastpass, but they have errors.

Some report of one user: https://crash-stats.mozilla.com/report/index/19f3724f-8ce7-4850-b34b-9a0871170420 https://crash-stats.mozilla.com/report/index/2333e322-a61e-42d9-80ed-426211170419 https://crash-stats.mozilla.com/report/index/7c26fdc0-39a1-4804-b9ba-7c0021170418 https://crash-stats.mozilla.com/report/index/4306d2c3-b5ae-4502-b3f5-0e4111170418 https://crash-stats.mozilla.com/report/index/eb35165f-9e21-4b4e-b28c-5f0e71170419 https://crash-stats.mozilla.com/report/index/9277b828-6b85-4b1e-a65a-588901170419 https://crash-stats.mozilla.com/report/index/06ae80f5-5c8e-44da-be32-4d9f61170419 https://crash-stats.mozilla.com/report/index/4c1ab198-dcba-41c2-8f23-bb3e51170419 https://crash-stats.mozilla.com/report/index/fa42cff0-8a4e-4df2-9c45-0191d1170419 https://crash-stats.mozilla.com/report/index/531d901b-bfd6-4823-a083-3190d1170419 https://crash-stats.mozilla.com/report/index/4c7f1ed5-93ad-42ce-bbe4-425271170419

Thanks!

Hi, there was a problem and it is massive. After 7 April some users For some users, firefox crashe. I tried to recreate the profile (remove old), but this can only help for a while. After 2-3 days, the problem repeats, but there are users, that has the problem solved in this way Users are actively using the lastpass extension. But during this time, were two updates for it. And there are users who do not use the lastpass, but they have errors. Some report of one user: https://crash-stats.mozilla.com/report/index/19f3724f-8ce7-4850-b34b-9a0871170420 https://crash-stats.mozilla.com/report/index/2333e322-a61e-42d9-80ed-426211170419 https://crash-stats.mozilla.com/report/index/7c26fdc0-39a1-4804-b9ba-7c0021170418 https://crash-stats.mozilla.com/report/index/4306d2c3-b5ae-4502-b3f5-0e4111170418 https://crash-stats.mozilla.com/report/index/eb35165f-9e21-4b4e-b28c-5f0e71170419 https://crash-stats.mozilla.com/report/index/9277b828-6b85-4b1e-a65a-588901170419 https://crash-stats.mozilla.com/report/index/06ae80f5-5c8e-44da-be32-4d9f61170419 https://crash-stats.mozilla.com/report/index/4c1ab198-dcba-41c2-8f23-bb3e51170419 https://crash-stats.mozilla.com/report/index/fa42cff0-8a4e-4df2-9c45-0191d1170419 https://crash-stats.mozilla.com/report/index/531d901b-bfd6-4823-a083-3190d1170419 https://crash-stats.mozilla.com/report/index/4c7f1ed5-93ad-42ce-bbe4-425271170419 Thanks!

Ŋuɖoɖo si wotia

See also your other question: [/questions/1157131]

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (2)

philipp
philipp
  • Moderator
more options

hi, this crash was introduced by an update in the lastpass extension. firefox 53 which was released this weak should contain a fix for this kind of crash though.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Ɖɔɖɔɖo si wotia

See also your other question: [/questions/1157131]