This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cannot access internet

When on an open network like hospital or hotel, I cannot access the Internet

When on an open network like hospital or hotel, I cannot access the Internet

All Replies (1)

Often public hotspots require you to authenticate before you can browse. When they redirect from your intended address, Firefox often objects to a fake SSL certificate. Is that what you're experiencing?

The best workarounds are:

(1) Let Android handle the authentication page outside of your browser. This usually happens automatically on my device but it may vary between versions or manufacturers.

(2) Go to an insecure address like http://example.com to satisfy the hotspot before proceeding to sites you really want to visit.