This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

In Firefox only, not in Windows in general, the browser randomly changes some settings. Shift +Ctrl bring it back

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 4 views
  • Nuɖoɖo mlɔetɔ Shadow110

kubeu.jed
kubeu.jed
more options

It's a really annoying inconvenience. It has been happening for few months now. Randomly, Firefox changes something and I need your help to stop or fix it. Some keys act like hotkeys (I think, don't use hotkeys), but a singe key press opens a new tab, or opens a download folder, each letter does something different, but I'm not pressing any other buttons together. Then a touchpad (usually in Youtube), opens a video in a new tab instead in current tab, that's how I usually notice Firefox changed it. Pressing shift+ctrl reverses it back to normal, but then, it can happen again few more times throughout use time.

The Windows hot keys are disabled.

It's a really annoying inconvenience. It has been happening for few months now. Randomly, Firefox changes something and I need your help to stop or fix it. Some keys act like hotkeys (I think, don't use hotkeys), but a singe key press opens a new tab, or opens a download folder, each letter does something different, but I'm not pressing any other buttons together. Then a touchpad (usually in Youtube), opens a video in a new tab instead in current tab, that's how I usually notice Firefox changed it. Pressing shift+ctrl reverses it back to normal, but then, it can happen again few more times throughout use time. The Windows hot keys are disabled.

All Replies (1)

Shadow110
Shadow110
more options

Please consider turning on send info to Mozilla before posting a question. This helps us help you.

Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved.

Reinstall Current Release Firefox 56.0.2 with a Full Version Installer https://www.mozilla.org/firefox/all/

Alternatively you can get the new Firefox Version 57 from here : https://fileforum.betanews.com/detail/Mozilla-Firefox-for-Windows/1032985422/1 Note it will be on Mozilla's pages tomorrow or through update. But since having this issue and having to uninstall why not put 57 straight in. Note : Legacy Extensions will be disabled and or removed.

Please let us know if this solved your issue or if need further assistance.