This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

New version of the Video Download Helper is unstable

  • 7 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ Pavel

Pavel
Pavel
more options

Hello,

After updating the Video Download Helper to the new version (7.0.0) about 60% of download files can't be played neither with Windows Media Player, nor with Media Classic Player. When I download the same files with Chrome downloader, they can be played with both players. Before updating there was not this problem. Help, please. Pavel

Hello, After updating the Video Download Helper to the new version (7.0.0) about 60% of download files can't be played neither with Windows Media Player, nor with Media Classic Player. When I download the same files with Chrome downloader, they can be played with both players. Before updating there was not this problem. Help, please. Pavel

All Replies (7)

Shadow110
Shadow110
more options

VLC plays anything but it sounds like the files are not being handled properly. Going extreme here : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Reinstall with Current Release Firefox 57.0 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.

Pavel
Pavel Biabia la
more options

I've proceeded exactly as you suggested. Unfortunately this didn't resolve the problem. Downloaded files are still unusable. Here is the link I've just tried: https://www.arte.tv/fr/videos/050770-001-A/les-mille-et-une-turquie/

Pavel
Pavel Biabia la
more options

Would it be possible to return to the previous version of downloader ? With the actual one (7.0) about 30% of downloads are successful ... other - unusable.

WestEnd
WestEnd
more options

Try this:

Users on Firefox Quantum, which normally only works with Web Extensions (a new type of plugin architecture), can enable support for legacy add-ins through about:config, search for extensions.legacy.enabled and set it to true.

See if this helps in restoring it until a new version is updated if they update it.

Pavel
Pavel Biabia la
more options

Thanks,

I've just set extensions.legacy.enabled to TRUE. But what would be next step ?

WestEnd
WestEnd
more options

Pavel_47 said

Thanks, I've just set extensions.legacy.enabled to TRUE. But what would be next step ?

Well restart FF and go to your Addon extensions and see if you can still see the addon there. I haven't gotten to FF57 but my test laptop has but will update the Addon on later to see if it holds true.

Pavel
Pavel Biabia la
more options

Yes, Video Downloader 7.0.0 is still here. Should I uninstall it and try to install some previous version ?