This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

fire fox wont let me open some of my mail in hot mail.i tried crome and edge and had no problems it seems to be just fire fox.

californiadreaming
californiadreaming
more options

i have fire fox as by browser. when i go into my hot mail it will only open up certain ones, i contacted hotmail and they told me it is fire fox haveing the problem. i tried chrome ane edge in my e mail and they both worked fine.

i have fire fox as by browser. when i go into my hot mail it will only open up certain ones, i contacted hotmail and they told me it is fire fox haveing the problem. i tried chrome ane edge in my e mail and they both worked fine.

All Replies (3)

WestEnd
WestEnd
more options

How was your FF installed or updated? I can go to hotmail yahoo gmail and no issues getting email in FF.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

There have been issues reported with Outlook (Hotmail).

  • [/questions/1201654#answer-1070457] When using my hotmailaccount in Firefox I have to reload the mailaccount constantly due to the pointer (hand) vanish and is replaced with the arrow!

A possible workaround that you can try is to modify these prefs on the about:config page:

  • layout.css.stylo-blocklist.enabled => true
  • layout.css.stylo-blocklist.blocked_domains => live.com

See comment 8 and comment 9:

  • bug 1433591#c8 - Links and text selection in Outlook messages broken, mouse action received by Inbox behind open message
jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi californiadreaming, a team of developers worked on this over the weekend and developed a fix that will be in testing this week in the Nightly release, but it's not likely that Firefox 58 will get the update for 1-3 weeks.

These are all the workarounds I'm aware of (other than using zoom in the message to temporarily fix that one message, e.g., Ctrl+ or Ctrl-):

(1) Use the Reading pane

If you have a wide display, you could try using the Reading pane on the right side of the Inbox.

(2) Switch to the Outlook beta layout

There is a "Try the beta" switch above the Inbox. You'll be able to switch back equally easily if you don't like it.

(3) Revert to the older layout code for the site

This is the change cor-el mentioned.

(A) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk.

(B) In the search box above the list, type or paste stylo and pause while the list is filtered

(C) Double-click the layout.css.stylo-blocklist.enabled preference to switch the value from false to true

(D) Double-click the layout.css.stylo-blocklist.blocked_domains preference and set the value to live.com and click OK. (In the unlikely event that you already had one or more sites listed add ,live.com to the list.)

Then exit/quit Firefox and start it up again to make the change effective.

jscher2000 - Support Volunteer trɔe