Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Cannot send or receive after changing Google.mail password, even after following all directions and tips

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ christ1

jinkem
jinkem
more options

Google alerts that someone had tried to access my account prompted me to finally change my Google password. I have now verified my settings but still cannot sign into Thunderbird. These are the messages I receive:

Enter your password for jonellekemmerling@gmail.com on smtp.gmail.com:

Sending of the message failed. An error occurred while sending mail: Could not get password for smtp.gmail.com. The message was not sent.

Sending of the message failed. The message could not be sent using Outgoing server (SMTP) smtp.gmail.com for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again.

Step 2: Try these troubleshooting steps [I HAVE NO OTHER DEVICES.] Update your email client to the latest version. Use an App Password: If you use 2-Step Verification, try signing in with an App Password. Allow less secure apps: If you don't use 2-Step Verification, you might need to allow less secure apps to access your account. If you recently changed your Gmail password, you might need to re-enter your Gmail account information or completely repeat your Gmail account setup on your other email client. If the tips above didn't help, visit https://www.google.com/accounts/DisplayUnlockCaptcha and follow the steps on the page. The email client's sign-in method might be insecure. Try signing in directly on the Gmail app.

Then it says: Account access enabled [this via the DisplayUnlockCaptcha site], but still cannot get in. Please try signing in to your Google account again from your new device or application.

Google alerts that someone had tried to access my account prompted me to finally change my Google password. I have now verified my settings but still cannot sign into Thunderbird. These are the messages I receive: Enter your password for jonellekemmerling@gmail.com on smtp.gmail.com: Sending of the message failed. An error occurred while sending mail: Could not get password for smtp.gmail.com. The message was not sent. Sending of the message failed. The message could not be sent using Outgoing server (SMTP) smtp.gmail.com for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again. Step 2: Try these troubleshooting steps [I HAVE NO OTHER DEVICES.] Update your email client to the latest version. Use an App Password: If you use 2-Step Verification, try signing in with an App Password. Allow less secure apps: If you don't use 2-Step Verification, you might need to allow less secure apps to access your account. If you recently changed your Gmail password, you might need to re-enter your Gmail account information or completely repeat your Gmail account setup on your other email client. If the tips above didn't help, visit https://www.google.com/accounts/DisplayUnlockCaptcha and follow the steps on the page. The email client's sign-in method might be insecure. Try signing in directly on the Gmail app. Then it says: Account access enabled [this via the DisplayUnlockCaptcha site], but still cannot get in. Please try signing in to your Google account again from your new device or application.

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.