This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Stop thunderbird from stripping From field when an email sends to itself

  • 3 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 5 views
  • Nuɖoɖo mlɔetɔ Matt

wmellon
wmellon
more options

I have the "Your name" field filled out in Thunderbird and when I send an email to someone else, their "From:" field displays the contents I entered there. But if I were to send out an email and CC the same email address I'm sending from, and view the email from that address, in my client it just displays the email address. It appears to strip away that "your name" data.

The use case here is that I have clients that insist on sharing a group email address in addition to their personal ones, and this group email is configured to automatically CC itself when sending an email, so that they're aware of the sent email. They all have this same email address added in Thunderbird, with their own names in the "Your name" field, and are expecting to see the name of the person who sent the email in the "From:" field, but are seeing only the email address.

I have the "Your name" field filled out in Thunderbird and when I send an email to someone else, their "From:" field displays the contents I entered there. But if I were to send out an email and CC the same email address I'm sending from, and view the email from that address, in my client it just displays the email address. It appears to strip away that "your name" data. The use case here is that I have clients that insist on sharing a group email address in addition to their personal ones, and this group email is configured to automatically CC itself when sending an email, so that they're aware of the sent email. They all have this same email address added in Thunderbird, with their own names in the "Your name" field, and are expecting to see the name of the person who sent the email in the "From:" field, but are seeing only the email address.

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Just a guess, but I assume you are using an outlook / homail account to send mail. They do replace the from information with that recorded on their server as the mail is sent.

wmellon
wmellon Biabia la
more options

I'm using a Rackspace hosted mailbox. I can send to outside email addresses and the from field information is intact, so I don't think it's Rackspace removing anything. Unless Rackspace removes it from email sent from an account to itself, but that doesn't seem AS likely. 

It seems to be something Thunderbird does when you view an email FROM the same email. I would have told these clients to forget about it, but it seems they've had it work this way before, I'm just missing something. It's definitely not a problem most people would encounter.
Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Hang on. In the options > Display > Advanced turn of Show only display names. This is something Thunderbird does to display email in the user interface, it does not affect the email itself, but I think it will address your issue.