Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't get videos won't play in Firefox

  • 8 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ FredMcD

more options

I've tried everything that Mozilla Support suggests - uninstalling Flash, reinstalling Flash, turning off add-ins, making sure Flash has the correct options, etc. but nothing is working - I still can't get videos to play in Firefox - it just spins and spins trying to figure out what to do. Videos play just fine in Chrome, IE and Edge. I still use Windows 7 on a desktop. If I can't get this fixed I will make the leap back to Chrome when I prefer Firefox - it's far superior.

I've tried everything that Mozilla Support suggests - uninstalling Flash, reinstalling Flash, turning off add-ins, making sure Flash has the correct options, etc. but nothing is working - I still can't get videos to play in Firefox - it just spins and spins trying to figure out what to do. Videos play just fine in Chrome, IE and Edge. I still use Windows 7 on a desktop. If I can't get this fixed I will make the leap back to Chrome when I prefer Firefox - it's far superior.

Ŋuɖoɖo si wotia

Problem solved - I allowed the websites to run without the ad blocking add-ins. I had to exclude those sites.

Thanks to everyone for their help solving this problem

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (8)

more options

What video and what site?

more options

pretty much anything except You Tube. Primarily news related sites:

cnn.com channel3000.com cnbc.com

Most sports sites like espn.com work fine.

Is Flash the problem or is it something else I'm doing right? I worked fine before Mozilla started messing around with Firefox.

blueboy714 trɔe

more options

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration


Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

When you're on a page that wants to use the Flash plugin, do you get the plugin notification icon displayed toward the left end of the address bar? It looks like a gray "Lego" block. That icon is to manage the site's permission to use Flash.

<center></center>

If the icon does not appear, and you've ruled out add-ons, two other thoughts:

(A) Do you use any video recorders/downloaders/catchers that may insert themselves between Firefox and the site?

(B) Has Firefox raised any objections to secure site certificates (untrusted connection) recently?

more options

Regarding safe mode - The videos play fine in safe mode, so it may be something with my add-ins (Adblock, Adblock Plus, NoSquint and Print Edit WE)

blueboy714 trɔe

more options

Regarding plugin notification icon - when I disable my AdBlock add-ins video runs fine, but the Flash icon doesn't appear, which means that these sites must use something else to play video (which my adblocking add-ins are keeping from running). I guess this means if I want to watch a video I have to disable my adblocking add-ins.

more options

Ɖɔɖɔɖo si wotia

Problem solved - I allowed the websites to run without the ad blocking add-ins. I had to exclude those sites.

Thanks to everyone for their help solving this problem

blueboy714 trɔe

more options

Well done.