We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

I am NOT able to install Fire Fox...and can't resolve the issue of a missing profile. HELPPPPPPPP!

  • 2 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 10 views
  • Nuɖoɖo mlɔetɔ cor-el

DonKrogstad
DonKrogstad
more options

I have tried to find a way to install and keep getting the "missing or damaged profile message". I have un-installed Firefox, tried to re-install...and still the problem persists.

Please advise

I have tried to find a way to install and keep getting the "missing or damaged profile message". I have un-installed Firefox, tried to re-install...and still the problem persists. Please advise

All Replies (2)

Sajjad Bin Samad
Sajjad Bin Samad
more options

Wel, it works for most. Give it a try http://mzl.la/1ApHClJ

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to use the Profile Manager to create a new profile.

If you need to recover data from an older profile, see;