This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Cannot play program on BBC iplayer

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ FredMcD

Honky
Honky
more options

When I try and start a program on BBC iplayer I get the message, You now need to sign in to watch. It's quick & easy. And we'll keep you signed in. Sign in to the BBC, or Register

When I try to do either the page does not refresh so I cannot start the video. I have the same problem when trying to listen to the BBC radio on line. On Internet Explorer both work ok. I have uninstalled and re installed Firefox but still have the same problem.

I would be grateful for any suggestions you may have.

When I try and start a program on BBC iplayer I get the message, You now need to sign in to watch. It's quick & easy. And we'll keep you signed in. Sign in to the BBC, or Register When I try to do either the page does not refresh so I cannot start the video. I have the same problem when trying to listen to the BBC radio on line. On Internet Explorer both work ok. I have uninstalled and re installed Firefox but still have the same problem. I would be grateful for any suggestions you may have.

All Replies (1)

FredMcD
FredMcD
more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}