This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

I upgraded to Quantum & now no sites will load; all say the connection is not secure.

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 3 views
  • Nuɖoɖo mlɔetɔ FredMcD

berexxa
berexxa
more options

Opened Firefox & heeded admonishment to "refresh" the browser by upgrading. Now not one site will load! All are returning this:


"The owner of abc.go.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website."

Browser is useless if it won't open any websites! Things were working fine prior to upgrading to "61.0.2 (64-bit) Quantum"; I am working on a Mac, and Chrome and Safari are just fine!

Opened Firefox & heeded admonishment to "refresh" the browser by upgrading. Now not one site will load! All are returning this: "The owner of abc.go.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website." Browser is useless if it won't open any websites! Things were working fine prior to upgrading to "61.0.2 (64-bit) Quantum"; I am working on a Mac, and Chrome and Safari are just fine!

All Replies (1)

FredMcD
FredMcD
more options

There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

Websites don't load - troubleshoot and fix error messages

http://kb.mozillazine.org/Error_loading_websites


  • uses an invalid security certificate SSL_ERROR_BAD_CERT_DOMAIN
  • configured their website improperly

How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER