This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My spam folder is missing.

  • 3 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 2 views
  • Nuɖoɖo mlɔetɔ Geriib

more options

My spam folder is not only missing from the folder view under my IMAP e-mail name but it is also missing from the 'subscribe' folder listing. Yesterday when I opened Thunderbird 'Bulk Mailings' appeared which was never there before and spam was gone. How do I get the spam folder back?

My spam folder is not only missing from the folder view under my IMAP e-mail name but it is also missing from the 'subscribe' folder listing. Yesterday when I opened Thunderbird 'Bulk Mailings' appeared which was never there before and spam was gone. How do I get the spam folder back?

All Replies (3)

more options

Bulk is a folder that up until now I had only heard used in yahoo mail accounts and those provided by ISP's that contracted with Yahoo to provide email. Having said that with AOL and Verizon in the same business, they could be adopting the yahoo peculiarities as well.

Perhaps you mail provider has changed suppliers.

more options

The spam folder exists in my mail account on AOL.com where spam items are still being directed to that folder. The problem is that it does not exist in my account on Thunderbird.

more options

I neglected to mention that my husband also uses Thunderbird to access AOL mail and his spam folder is where it is supposed to be.