This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Thunderbird is not accepting my work e-mail's password (it is definitely correct).

  • 3 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 9 views
  • Nuɖoɖo mlɔetɔ Toad-Hall

Nickolies
Nickolies
more options

I just installed Thunderbird on my computer. I got my personal account set up no problem, but Thunderbird keeps saying "Configuration could not be verified - is the username or password wrong?". The username and password are 100% correct, so what am I missing here?

Thanks!

I just installed Thunderbird on my computer. I got my personal account set up no problem, but Thunderbird keeps saying "Configuration could not be verified - is the username or password wrong?". The username and password are 100% correct, so what am I missing here? Thanks!

All Replies (3)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

If you have just installed Thunderbird..make sure the Firewall allows Thunderbird. Avast may have an issue with SSL security connection. What Anti-virus product are you using ?

That error message could mean any of the following or a combination of any other following:

  • The username is wrong and password is wrong
  • The username is wrong but password is correct
  • The username is correct but password is wrong
  • The username is correct and password is correct, But the server settings you are trying to use with them are wrong or a part of the server settings are wrong.

Things to check: The username is usually the full email address, but there are a few occassions when it is different.

You may have wanted to setup using eg: Pop mail account, but the server settings you have selected are actually for an Imap mail account OR vice versa.

GoodKnight
GoodKnight
more options

One of my accounts suddenly started to ask for password. It havent been changed, firewall etc haven't been changed. Deleting and recreating the account does no good.

The service provider is one.com and I have 5 more accounts by them, they work fine in TB. They all have the same settings as the accont that stoped working.

Password has been verified, I also changed the password to an unused one logged on to webmail- ok. Tried creating a TB account again with the new password - no luck.

I've seen this before, and from posts in forums I am not the only one with this odd and annoying problem.

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

GoodKnight Something is rather confusing about the images you supplied.

The first image shows all was ok, so at this point you would have clicked on 'Done' to create the mail account.

I'm presuming that for some reason you did not click on 'Done' to create the mail account.

Instead of clicking on 'Done' to create the account, you clicked on the 'Manual Config' button to open the second window.

At this point everything should have been perfectly ok because the first window had already said everything was ok. All the data would have been unaltered and you would have to selected 'Done' to create the account.

But, you did something in this second window, which made all the previous set up go wrong. What did you change in that second 'Manual Config' window which forced you to perform a retest?


All details appear correct. You could try: Outgoing port: '587' and 'STARTTLS'