We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Firefox not prompting nor auto-filling password field on some Intuit sites

  • 5 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 21 views
  • Nuɖoɖo mlɔetɔ FredMcD

Davox
Davox
more options

The form tag's autocomplete attribute is "on"; Firefox at some point in the past saved my passwords for accounts.intuit.com and mint.intuit.com, but even though it uses the same username/password (since they're all Intuit single sign-on), it either won't save the password or won't fill it (it does fill my username however).

What's the explanation for this? Please don't say that the form has autocomplete off because as I said it's already on.

The form tag's autocomplete attribute is "on"; Firefox at some point in the past saved my passwords for accounts.intuit.com and mint.intuit.com, but even though it uses the same username/password (since they're all Intuit single sign-on), it either won't save the password or won't fill it (it does fill my username however). What's the explanation for this? Please don't say that the form has autocomplete off because as I said it's already on.

All Replies (5)

FredMcD
FredMcD
more options

Are you using any password add-ons/programs?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you check the right-click context menu (Fill Password)?

Davox
Davox Biabia la
more options

Are you using any password add-ons/programs?

Nope.

Start Firefox in Safe Mode

Tried that... no password prompt for turbotax.intuit.com nor myturbotax.intuit.com

Both forms have normal form tags with autocomplete=1 attribute.

Davox
Davox Biabia la
more options

cor-el said

Did you check the right-click context menu (Fill Password)?

That says (No Login Suggested), and clicking View Saved Logins doesn't have turbotax.intuit.com nor myturbotax.intuit.com on the list.

I don't know how to get Firefox to prompt to save password for these forms, even though they both have autocomplete=1 as their form tag attribute. It won't prompt even if I click "Remember me" on the forms; it saves only the username.

The other forms accounts.intuit.com and mint.intuit.com have now saved passwords, but I'm not sure how, maybe they had some other form that prompted, I don't remember exactly, but they do have a lot of login pages, thankfully logging into one logs into all, but it's annoying not getting the prompt for the turbotax forms, and I'm not seeing how it's Intuit's fault.

FredMcD
FredMcD
more options

Have you contacted their support?

There are some web pages that do not allow browsers to record or fill in the log-in information.

But if you go to the Mozilla Add-ons Web Page {web Link} (There’s a lot of good stuff here) you can try a Form Filling add-on. I found that the form-filler add-on I use is not affected.