Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Cannot install firefox after aborted reset....Your Firefox profile cannot be loaded. It may be missing or inaccessible

  • 2 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 9 views
  • Nuɖoɖo mlɔetɔ FredMcD

skanperch
skanperch
more options

Title says it all.....after waiting 10 minutes for Firefox reset to complete, I closed it. After that I could not access my Firefox or install a new one......same error message …..Your Firefox profile cannot be loaded. It may be missing or inaccessible....


I read thru all the articles, found them to be of no help. I did locate my Firefox profile(s), but don't know what to do with them to get Firefox to install.

Title says it all.....after waiting 10 minutes for Firefox reset to complete, I closed it. After that I could not access my Firefox or install a new one......same error message …..Your Firefox profile cannot be loaded. It may be missing or inaccessible.... I read thru all the articles, found them to be of no help. I did locate my Firefox profile(s), but don't know what to do with them to get Firefox to install.

All Replies (2)

FredMcD
FredMcD
more options

Sounds like Firefox got stuck.

Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

FredMcD
FredMcD
more options

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible