This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Video playback for Facebook not working after fresh install

  • 2 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 32 views
  • Nuɖoɖo mlɔetɔ n2kmaster

more options

Fresh install of windows, fresh install of firefox, fresh install of codecs, realplayer, quicktime alternative. Windows 7 Ultimate SP1 using Firefox 66.....youtube works, facebook doesn't. Can't get the videos to play past the first frame at all, they just sit there. The controls popup fine, click play, and it acts like its playing but doesn't move, no audio, and its stuck at the first frame of the video. Anyone have any ideas?

Fresh install of windows, fresh install of firefox, fresh install of codecs, realplayer, quicktime alternative. Windows 7 Ultimate SP1 using Firefox 66.....youtube works, facebook doesn't. Can't get the videos to play past the first frame at all, they just sit there. The controls popup fine, click play, and it acts like its playing but doesn't move, no audio, and its stuck at the first frame of the video. Anyone have any ideas?

Ŋuɖoɖo si wotia

K weird.......guess a reboot was all it needed....Seems to have solved itself.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (2)

more options

Should add here i've done all the usual fixes, uninstall, reinstall, safe mode, media pack, still nothing.

more options

Ɖɔɖɔɖo si wotia

K weird.......guess a reboot was all it needed....Seems to have solved itself.