This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Tbird labels some emails as Junk

  • 9 ŋuɖoɖowo
  • 3 masɔmasɔ sia le wosi
  • 13 views
  • Nuɖoɖo mlɔetɔ Matt

MilusC
MilusC
more options

I receive many emails from the same address. Tbird labels some, but not all, of these emails as Junk. I click on the email and then click Not Junk. Tbird removes the Jink label but puts it back within a minute or two. How do I tell Tbird that: - Emails from that address are not Junk - Emails are not Junk when I click Not Junk

I receive many emails from the same address. Tbird labels some, but not all, of these emails as Junk. I click on the email and then click Not Junk. Tbird removes the Jink label but puts it back within a minute or two. How do I tell Tbird that: - Emails from that address are not Junk - Emails are not Junk when I click Not Junk

All Replies (9)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Using Yahoo/verizon/ATT/AOL are we.

MilusC
MilusC Biabia la
more options

Matt said

Using Yahoo/verizon/ATT/AOL are we.
MilusC
MilusC Biabia la
more options

Matt - Don't know what "Using Yahoo/verizon/ATT/AOL are we." means.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

MilusC said

Matt - Don't know what "Using Yahoo/verizon/ATT/AOL are we." means.

Well who is you mail provider. Clearly not any of my guesses.

MilusC
MilusC Biabia la
more options

Sorry. AOL is the e-mail provider.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

So it clearly is one of my guesses.

Marke no mistake. AOL is now Yahoo, as is Verizon, ATT and British telecom among others. AOL Verizon and Yahoo are all owned by the same company. So questions and answers for any of them apply to all of them. Just as Hotmail, MSN and outlook.com are all the same thing.

Thunderbird has been patched so the next release in a few months will use the same IMAP labels on Yahoo accounts that Yahoo have chosen to use to the issue will go away then. Until then Yahoo insists that they know better and will keep making what they think is spam spam and putting it in the bulk mail folder with no way to opt out of their spam filtering. Sorry.

MilusC
MilusC Biabia la
more options

Thanks. Hope it works.

Kostenzer
Kostenzer
more options

I`m using thunderbird 60.8.0 and have exact the same issue. Some mails are marked as spam. If removing the spam sign, it appears some time later again. Telling AOL is Yahoo now is no solution for this problem.

Regards

Rob

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Kostenzer said

I`m using thunderbird 60.8.0 and have exact the same issue. Some mails are marked as spam. If removing the spam sign, it appears some time later again. Telling AOL is Yahoo now is no solution for this problem. Regards Rob

When you are dealing with a rogue provider (yahoo) who apparently fail to understand the product they claim to be expert at (email) it is quite relevant.

You issue is Yahoo. So get a mail provider that works, that is the solution. Try GMX, they know what they are doing and do it well.

You might want to manually update to Thunderbird 68.0 which contains yet another raft of changes to accommodate the fact Yahoo are NOT standards compliant. It might work for you.