This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Firefox upgrade loses website logins

  • 2 ŋuɖoɖowo
  • 3 masɔmasɔ sia le wosi
  • 12 views
  • Nuɖoɖo mlɔetɔ Davik03

Davik03
Davik03
more options

Fore years, I saved many website logins (user ID, password) in Firefox. Since upgrading to v 67.0.x in the middle of June 2019, FF lost all the stored data and I've been unable to login to website accounts using stored FF logins: had to use either manual logins or create a new account. Looking at the tools/options/security page and the stored login data, I've had to re-create any login for a site I use since 14 June. I'm at 67.0.4 now and getting really pissed off at this. What happened? What's been done to stop it happening again?

Fore years, I saved many website logins (user ID, password) in Firefox. Since upgrading to v 67.0.x in the middle of June 2019, FF lost all the stored data and I've been unable to login to website accounts using stored FF logins: had to use either manual logins or create a new account. Looking at the tools/options/security page and the stored login data, I've had to re-create any login for a site I use since 14 June. I'm at 67.0.4 now and getting really pissed off at this. What happened? What's been done to stop it happening again?

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

We have recently seen cases reported about AVG software (AVG Password Protection) that prevents Firefox from accessing logins.json with the result that Firefox renames the file and add .corrupt (logins.json.corrupt) and starts with a new file.

See:

Mozilla has created an extension to recover logins.json from a possibly numbered logins.json.corrupt file.

Davik03
Davik03 Biabia la
more options

cor-el said

We have recently seen cases reported about AVG software (AVG Password Protection) that prevents Firefox from accessing logins.json with the result that Firefox renames the file and add .corrupt (logins.json.corrupt) and starts with a new file. See: Mozilla has created an extension to recover logins.json from a possibly numbered logins.json.corrupt file.

useful - Yes and No At least, I know what's caused it. But the fix per mozilla is basically a start again exercise. Up until today, I'd re-input 4 login identities: and at this stage, that's all there were. I ran the latest mozilla plug-in, chose the recommended corrupt json (there were 2, the recommended one was the oldest), the screen blanked and then browser UI re-appeared. To test, I chose to login to one of the bookmarked sites, failed: a fresh login panel presented. I know this was a correct saved version since I used it this morning. But now - trashed. Only one of the 4 new ID's survived this change. Start again with the others. Moszilla should test this more extensively.