Mozilla Relay is experiencing issues with call and text delivery. We’re working on a fix. Check Mozilla Status for updates.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Recurring problem with Firefox preventing mac OS 10.11 shutdown

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 3 views
  • Nuɖoɖo mlɔetɔ smackreth

smackreth
smackreth
more options

I have had this same problem repeatedly over the last couple of years. Every time I fix it it recurs again a month or two later. I have read every article online that matches, followed all advice and still the problem comes back. This time I can't even fix it:

It starts with Firefox preventing Macbook Pro from shutting down (OS 10.11.6 - late 2011 model). It won't force quit I have cleared the library and the cache. I have uninstalled and removed the whole Firefox folder from Library/APplication Support. The macbook then shuts down properly. I have re-installed firefox. BUT without even opening Firefox just putting it in the applications folder, the mac now won't shutdown - the desktop and top menu bar disappear and the wallpaper just hangs. I have run Malwarebytes to see if I have some malware issue - but it's come up clean.

Any suggestions gratefully received! Speaking to you from Safari!

Thanks S

I have had this same problem repeatedly over the last couple of years. Every time I fix it it recurs again a month or two later. I have read every article online that matches, followed all advice and still the problem comes back. This time I can't even fix it: It starts with Firefox preventing Macbook Pro from shutting down (OS 10.11.6 - late 2011 model). It won't force quit I have cleared the library and the cache. I have uninstalled and removed the whole Firefox folder from Library/APplication Support. The macbook then shuts down properly. I have re-installed firefox. BUT without even opening Firefox just putting it in the applications folder, the mac now won't shutdown - the desktop and top menu bar disappear and the wallpaper just hangs. I have run Malwarebytes to see if I have some malware issue - but it's come up clean. Any suggestions gratefully received! Speaking to you from Safari! Thanks S

All Replies (1)

smackreth
smackreth Biabia la
more options

Sorry all my line breaks have disappeared from the above!

S