This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox keeps asking for my master password on my new computer, no AVG used.

  • 3 ŋuɖoɖowo
  • 2 masɔmasɔ sia le wosi
  • 13 views
  • Nuɖoɖo mlɔetɔ mmp144

more options

A recent switch to a new computer necessitated a new installation of Firefox. Because it was offered, I elected to use the master password / cross device sync option. Now I get asked for my master password almost randomly whether or not I am using Firefox. One possibility might be that I copied the profile data from my old to my new computer, possibly an older version of FF?

A recent switch to a new computer necessitated a new installation of Firefox. Because it was offered, I elected to use the master password / cross device sync option. Now I get asked for my master password almost randomly whether or not I am using Firefox. One possibility might be that I copied the profile data from my old to my new computer, possibly an older version of FF?

All Replies (3)

more options

Hi mmp144, Did you try to deactivate your master password and then reactivate it: Firefox keeps asking me for master password https://support.mozilla.org/en-US/kb/firefox-keeps-asking-me-master-password

Also, If you get that many master password prompts then it is possible that there is a problem with Sync storing its credentials in the Password Manager.

You can try to disconnect and reconnect Sync to see if that has effect.

more options

Hi M_C_i_S

I have already tried the deactivate/reactivate sequence suggested in the AVG related post.

I have now given the sync deactivate/reactivate a try. So far so good. I'll report back after a few hours to make sure that we have a stable fix.

Thanks for your advice

Best, mmp

more options

Both processes tried and no change. Do I need to dig deeper?