This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Duplicate files & folders in my Profile folder

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 7 views
  • Nuɖoɖo mlɔetɔ Matt

JayGee49
JayGee49
more options

My profile includes 4 email accounts. Checking in my profile folder all of them have files mail.[account name].msf but two also have files mail.[account name]-1.msf. There are also six sub folders with the same duplication. Why should this be?

I'm having issues with one of the accounts with "duplicates" stopping to respond when it checks new mail for spam or to sort into folders. Could this be part of the problem?

My profile includes 4 email accounts. Checking in my profile folder all of them have files mail.[account name].msf but two also have files mail.[account name]-1.msf. There are also six sub folders with the same duplication. Why should this be? I'm having issues with one of the accounts with "duplicates" stopping to respond when it checks new mail for spam or to sort into folders. Could this be part of the problem?

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

The most common cause of numbered files appearing is overly aggressive anti virus locking files when they are in use. Try creating an exception in your anti virus program for the Thunderbird profile folder to prevent on access scanning.

https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data