This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox for Android Stuck on Crash Reporter

  • 3 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 29 views
  • Nuɖoɖo mlɔetɔ Paul

more options

Regular Firefox app opens to the crash reporter and there is no way to dismiss it that I've found. Tried restarting my phone and deleting app data/cache. No luck. I've also completely uninstalled the app multiple times.

Galaxy S9+ running Android Pie

What do I try next?

Regular Firefox app opens to the crash reporter and there is no way to dismiss it that I've found. Tried restarting my phone and deleting app data/cache. No luck. I've also completely uninstalled the app multiple times. Galaxy S9+ running Android Pie What do I try next?

All Replies (3)

more options

Hi

Is there a crash report mentioned there that starts bp- ? Can you supply the full crash ID?

more options

There is not a crash report that I can see. Is there a way I can upload a screenshot? I have 2 options: Close or Restart Firefox. Both options do the same thing, which is nothing; the crash reporter doesn't go away.

more options

Ok, thank you.

Have you tried Firefox Preview (available from the Google Play Store)?