This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

I had a digital certificate installed and working on the computer to access Spanish government websites. Firefox upgrades mean not working

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ user1321319

sedghill
sedghill
more options

Ive had a digital certificate installed and working to allow me to access Spanish government websites. I've tried a lot of things this afternoon like checking pop ups aren't blocked to see why the webpage won't work. Ive even put the sede.sepe.gob.es in the exemptions of my antivirus software. Is there a checklist to go through to undo the changes that firefox updates and upgrades have made. Shouldn't the software respect that we don't want to have to revisit all our preferences everytime they force an update or upgrade?

Ive had a digital certificate installed and working to allow me to access Spanish government websites. I've tried a lot of things this afternoon like checking pop ups aren't blocked to see why the webpage won't work. Ive even put the sede.sepe.gob.es in the exemptions of my antivirus software. Is there a checklist to go through to undo the changes that firefox updates and upgrades have made. Shouldn't the software respect that we don't want to have to revisit all our preferences everytime they force an update or upgrade?

All Replies (1)

user1321319
user1321319
more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button Fx57Menu, click Help Fx57Help and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

Fx68SafeMode

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.