Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why has the print "preview print" stopped working?

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 6 views
  • Nuɖoɖo mlɔetɔ Mike

more options

Windows 7 Thunderbird 68.6.0 (64-bit)

When I click on Print Preview under 'File' I get a glimpse of a popup window:

   Print Preview
   Title: xxxxxxxxxxxxxxxxxxxxxx
   Preparing... Progress

I then get a larger window with the header

   xxxxxxxxxxxxxxxxxxxxxx - Thunderbird

After a fraction of a second they both disappear.

This seems to be a long standing issue with Thunderbird.

There is absolutely no diagnostic information.

Windows 7 Thunderbird 68.6.0 (64-bit) When I click on Print Preview under 'File' I get a glimpse of a popup window: Print Preview Title: xxxxxxxxxxxxxxxxxxxxxx Preparing... Progress I then get a larger window with the header xxxxxxxxxxxxxxxxxxxxxx - Thunderbird After a fraction of a second they both disappear. This seems to be a long standing issue with Thunderbird. There is absolutely no diagnostic information.

All Replies (1)

more options

Right, it may be bad form to reply to your own problem but.....

I went to Tools -> Options -> Advanced -> Config Editor..

Accepted the risk of here be dragons and types print in the search bar.

In here were a number of old printers I haven't used for ages. So......

I deleted the unused printer driver and remnants as per:

 https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/How-to-manually-uninstall-a-printer-driver-in-Windows.html

For some explained reason I can now use print preview.

There may have been a number of other actions I took so not uncertain if this was the 'whole' story.