This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Migrating data to new computer

  • 3 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 6 views
  • Nuɖoɖo mlɔetɔ stellagovette

stellagovette
stellagovette
more options

I have followed to the letter the instructions to copy my email data from my old computer to my new one. However, my data is not there when I open Thunderbird - my address books, all my folders with various emails - nothing there. https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

Can anyone please help me??

I have followed to the letter the instructions to copy my email data from my old computer to my new one. However, my data is not there when I open Thunderbird - my address books, all my folders with various emails - nothing there. https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer Can anyone please help me??

All Replies (4)

Stans
Stans
more options

Which version of Tbird was the old computer running, and which version is the new one running?

stellagovette
stellagovette Biabia la
more options

The new computer is running 78.2.2 The old machine is knackered - the drive won't boot up at all now, so I can't check - but I always took the updates as they came along.

Stans
Stans
more options

Open the profile folder that was in use in the old computer. Open the compatibility.ini file that is inside it and copy-paste its contents in your next reply.

stellagovette
stellagovette Biabia la
more options

Profiles is empty except for subfolder 31aue4hrdefault - this is the data from the compatibility file within that: [Compatibility] LastVersion=68.12.0_20200820223055/20200820223055 LastOSABI=WINNT_x86-msvc LastPlatformDir=C:\Program Files\Mozilla Thunderbird LastAppDir=C:\Program Files\Mozilla Thunderbird