Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Can no longer receiver emails

  • 3 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 18 views
  • Nuɖoɖo mlɔetɔ axw

axw
axw
more options

11/30/20 have not been able to receive emails but can send.

I have updated thunderbird. rebooted my router reset my password verified email works via web browser disabled my firewall No joy, Thunderbird refuses to get both my verizon and gmail mail.

I tried safe mode I turned on transaction logging 2020-12-01 04:51:11.673000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D7240] LoadUrl() 2020-12-01 04:51:11.673000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D7240] Initialize() 2020-12-01 04:51:11.736000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D7240] Connecting to server pop.verizon.net:995 2020-12-01 04:51:11.736000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D7240] Setting server busy in nsPop3Protocol::LoadUrl() 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D7240] Entering NET_ProcessPop3 0 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D7240] Entering state: 24 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D7240] Entering state: 25 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D7240] Clearing server busy in POP3_FREE 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D7240] Clearing running protocol in POP3_FREE 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D7240] ~nsPop3Protocol() 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: D/POP3 sink: [this=36BF9940] Calling ReleaseFolderLock from ~nsPop3Sink 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: D/POP3 sink: [this=36BF9940] ReleaseFolderLock haveSemaphore = FALSE 2020-12-01 04:51:21.109000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D70E0] LoadUrl() 2020-12-01 04:51:21.109000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D70E0] Initialize() 2020-12-01 04:51:21.112000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D70E0] Connecting to server pop.verizon.net:995 2020-12-01 04:51:21.112000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D70E0] Setting server busy in nsPop3Protocol::LoadUrl() 2020-12-01 04:51:21.167000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D70E0] Entering NET_ProcessPop3 0 2020-12-01 04:51:21.167000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D70E0] Entering state: 24 2020-12-01 04:51:21.167000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D70E0] Entering state: 25 2020-12-01 04:51:21.167000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D70E0] Clearing server busy in POP3_FREE 2020-12-01 04:51:21.167000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D70E0] Clearing running protocol in POP3_FREE 2020-12-01 04:51:21.167000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D70E0] ~nsPop3Protocol()

11/30/20 have not been able to receive emails but can '''send'''. I have updated thunderbird. rebooted my router reset my password verified email works via web browser disabled my firewall No joy, Thunderbird refuses to get both my verizon and gmail mail. I tried safe mode I turned on transaction logging 2020-12-01 04:51:11.673000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D7240] LoadUrl() 2020-12-01 04:51:11.673000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D7240] Initialize() 2020-12-01 04:51:11.736000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D7240] Connecting to server pop.verizon.net:995 2020-12-01 04:51:11.736000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D7240] Setting server busy in nsPop3Protocol::LoadUrl() 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D7240] Entering NET_ProcessPop3 0 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D7240] Entering state: 24 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D7240] Entering state: 25 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D7240] Clearing server busy in POP3_FREE 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D7240] Clearing running protocol in POP3_FREE 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D7240] ~nsPop3Protocol() 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: D/POP3 sink: [this=36BF9940] Calling ReleaseFolderLock from ~nsPop3Sink 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: D/POP3 sink: [this=36BF9940] ReleaseFolderLock haveSemaphore = FALSE 2020-12-01 04:51:21.109000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D70E0] LoadUrl() 2020-12-01 04:51:21.109000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D70E0] Initialize() 2020-12-01 04:51:21.112000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D70E0] Connecting to server pop.verizon.net:995 2020-12-01 04:51:21.112000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D70E0] Setting server busy in nsPop3Protocol::LoadUrl() 2020-12-01 04:51:21.167000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D70E0] Entering NET_ProcessPop3 0 2020-12-01 04:51:21.167000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D70E0] Entering state: 24 2020-12-01 04:51:21.167000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D70E0] Entering state: 25 2020-12-01 04:51:21.167000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D70E0] Clearing server busy in POP3_FREE 2020-12-01 04:51:21.167000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D70E0] Clearing running protocol in POP3_FREE 2020-12-01 04:51:21.167000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D70E0] ~nsPop3Protocol()

Ŋuɖoɖo si wotia

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to their forums, you should temporarily disable SSL until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (3)

thomas_weber1966
thomas_weber1966
more options

I have the same issue with a bunch of other accounts. Thunderbird (75.8.0 on Windows 10 Pro) just stopped downloading mails. It seems like it is trying to connect but to no avail.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Ɖɔɖɔɖo si wotia

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to their forums, you should temporarily disable SSL until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

axw
axw Biabia la
more options

Thanks Wayne! much appreciated.