This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Lost emails in Thunderbird

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 9 views
  • Nuɖoɖo mlɔetɔ Wayne Mery

crvale58
crvale58
more options

I lost important starred emails from my Thunderbird account. I can't find them anywhere. I lost the entire month of November. Some other November emails show up in the "all emails" folder but not the ones that were starred. I need help recovering them and I'm not really that computer savvy. HELP!

I lost important starred emails from my Thunderbird account. I can't find them anywhere. I lost the entire month of November. Some other November emails show up in the "all emails" folder but not the ones that were starred. I need help recovering them and I'm not really that computer savvy. HELP!

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

If you are using ESET/NOD32 security/AV then probability is high that ESET is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.