This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

CPU usage going crazy when Thunderbird in online mode

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ jgutek

more options

When my Thunderbird (78.10.1 - 64 bit / Windows 10) is in the online mode the CPU usage for the TB process gets very high and TB hangs (not responding). When starting in online mode it connects to email servers and download some emails but very quickly hangs.

I have only few seconds after starting the program to change it to offline mode - then nothing bad happens and all functionalities (e.g. searching emails) work properly (similarly when starting TB in offline mode from the beginning).

I tried restarting Windows, reinstalling Thunderbird (installing on existing version and in other step uninstalling and installing TB again), deleting msf files in profile folder (they where recreated but it didn't help), setting all accounts not to download emails from servers on start (doesn't help, after few seconds cpu goes crazy), running TB in safe mode and running Windows and TB in safe modes (with addons shut down), uninstalling Avast.

When my Thunderbird (78.10.1 - 64 bit / Windows 10) is in the online mode the CPU usage for the TB process gets very high and TB hangs (not responding). When starting in online mode it connects to email servers and download some emails but very quickly hangs. I have only few seconds after starting the program to change it to offline mode - then nothing bad happens and all functionalities (e.g. searching emails) work properly (similarly when starting TB in offline mode from the beginning). I tried restarting Windows, reinstalling Thunderbird (installing on existing version and in other step uninstalling and installing TB again), deleting msf files in profile folder (they where recreated but it didn't help), setting all accounts not to download emails from servers on start (doesn't help, after few seconds cpu goes crazy), running TB in safe mode and running Windows and TB in safe modes (with addons shut down), uninstalling Avast.

jgutek trɔe

Ŋuɖoɖo si wotia

It seems everything repaired on its own. Today (22.05) Thunderbird is working without problems. One thing I noticed, on 12.05 and 16.05 Windows updated (Servicing Stack 10.0.19041.985, KB5003173 and KB4562830).

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (1)

more options

Ɖɔɖɔɖo si wotia

It seems everything repaired on its own. Today (22.05) Thunderbird is working without problems. One thing I noticed, on 12.05 and 16.05 Windows updated (Servicing Stack 10.0.19041.985, KB5003173 and KB4562830).