This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox continiues to wipe all of my saved password and bookmarks.

  • 2 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 10 views
  • Nuɖoɖo mlɔetɔ FredMcD

more options

Firefox continiues to wipe all of my saved password and bookmarks. After fresh windows install, I signed into my account and figured out that all of my bookmarks are gone. It happend for the second time. I have a mobile device running firefox which is lincked to my account. It's also gone there. How can I fix it or restore my data?

Firefox continiues to wipe all of my saved password and bookmarks. After fresh windows install, I signed into my account and figured out that all of my bookmarks are gone. It happend for the second time. I have a mobile device running firefox which is lincked to my account. It's also gone there. How can I fix it or restore my data?

Ŋuɖoɖo si wotia

Shut down the old sync. Then create a new account. or Resetting the sync password, or changing its e-mail, will remove all data from the servers.

The data in your profiles will not be affected.

Xle ŋuɖoɖo sia le goya me 👍 1

All Replies (2)

more options

UPD: Password are saved and synced on my mobile device. Is there a way to transfer them? UPD2: Managed to sync my passwords, but my bookmarks are missing.

If I won't be able to find the way to restore them. I'm switching to Brave or Chrome. It's my second time firefox does it.

Kyrylo trɔe

more options

Ɖɔɖɔɖo si wotia

Shut down the old sync. Then create a new account. or Resetting the sync password, or changing its e-mail, will remove all data from the servers.

The data in your profiles will not be affected.