This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lost emails

  • 3 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ Stans

more options

TBird stopped downloading my emails. Help search here said it was the ISP. I called my ISP and they said it was TBird. They said to delete the account settings and re-enter. I did. TBird DELETED ALL MY EMAILS AND FOLDERS...THOUSANDS OF THEM! THANKS. Now it won't let me enter a new account. Says it's already there. Says my pw is bad, but it's not. Says service is unavailable, but it is.

Anyway, can I get my stuff back?

TBird stopped downloading my emails. Help search here said it was the ISP. I called my ISP and they said it was TBird. They said to delete the account settings and re-enter. I did. TBird DELETED ALL MY EMAILS AND FOLDERS...THOUSANDS OF THEM! THANKS. Now it won't let me enter a new account. Says it's already there. Says my pw is bad, but it's not. Says service is unavailable, but it is. Anyway, can I get my stuff back?

All Replies (3)

more options

If you chose to delete message data when deleting that account, your data is gone! If you did not chose that option, then your data is still there and you can easily get them back, but first, was this a POP or IMAP account?

more options

First, thank you for replying.

I don't recall approving to remove message data. I would understand what it meant. Under Account Options, I chose Delete Account and OK.

It's a pop server.

Not to get off on a tangent, but all three computers running this program have been going haywire starting about a week ago. Shame.

more options

See https://support.mozilla.org/en-US/questions/1354093 for a solution to restoring your messages. As for the other computers, IF you need help with fixing their installations of Thunderbird, you'll have to be very specific about what problem they are having and IF they are different problems on each, then post a new question for each unique problem.