This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

password sync gone

  • 3 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 5 views
  • Nuɖoɖo mlɔetɔ Paul

more options

i just reset my pc to defult then i download firefox after download i login to my firefox account and sync but my password gone my firefox acc is : ... plss help me


edited email from public and search/spam bots view as nobody here has access to your Firefox account.

i just reset my pc to defult then i download firefox after download i login to my firefox account and sync but my password gone my firefox acc is : ... plss help me edited email from public and search/spam bots view as nobody here has access to your Firefox account.

James trɔe

All Replies (3)

more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

more options

I Don't Copy The Bookmark But Can I Get Back My Password Without Recover

more options

I am sorry, I do not know what you mean. You have a backup of some of your profile folder?