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Spam folder not loading

  • 3 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
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  • Nuɖoɖo mlɔetɔ sfhowes

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Thunderbird is NOT loading my imap "spam" folder at start up, have to manually go to the spam folder to see if anything is there. My mail provider directs too many of my important emails into the spam folder so having it load at Thunderbird start up is important to me. I have the folder subscribed, am I missing a setting somewhere?

Thunderbird is NOT loading my imap "spam" folder at start up, have to manually go to the spam folder to see if anything is there. My mail provider directs too many of my important emails into the spam folder so having it load at Thunderbird start up is important to me. I have the folder subscribed, am I missing a setting somewhere?

All Replies (3)

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Right-click the folder in the Folder Pane, Properties, check 'When getting new messages ... always check this folder'.

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Already done, that was one of the first things I tried, Thanks

Scorpn1 trɔe

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Is TB not checking any folders at startup, including the Inbox? Some users have fixed this by deleting session.json: Help/More Troubleshooting, Profile Folder, Open Folder, close TB, delete session.json.