This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How can we delete a addin from locked account?

  • 2 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 17 views
  • Nuɖoɖo mlɔetɔ FredMcD

more options

I have added some addins to store from my account enabling 2FA, now I lost 2FA recovery codes (I lost my recovery code when my system got blue screen error) and I have reinstalled google authenticator. I need to delete a addin from my account. It is so much important for me to delete the addin. Please suggest a solution.

I have added some addins to store from my account enabling 2FA, now I lost 2FA recovery codes (I lost my recovery code when my system got blue screen error) and I have reinstalled google authenticator. I need to delete a addin from my account. It is so much important for me to delete the addin. Please suggest a solution.

All Replies (2)

more options

If you have reinstalled google authenticator, then it's gone. There's no way to get 2FA codes back, it would be a security issue if you could. If you are already logged into your account in another computer then reset your recovery codes within your Firefox account. Go to Firefox Accounts, log in and scroll down to the security option 2FA then hit "Change" and follow the instructions.

more options

What do you mean by; 'delete a addin from my account' ? Are you talking about sync?